Senior Operations Analyst

Job Description:

Job Title: Senior Operations Analyst

Corporate Title: Officer

Location: Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London's greenest boroughs. Here you'll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

The Team:

The EMEA Account Services (EASMG) team is a collaborative and high-performing team based in Bromley, supporting account servicing activities across the EMEA region.

Operating in a dynamic, fast-paced environment, the team is responsible for delivering high-quality client service while maintaining strong risk and control standards.

EASMG partners closely with stakeholders across multiple regions and lines of business, providing associates with varied exposure, opportunities to broaden their operational expertise, contribute to continuous improvement initiatives, and support strategic business objectives.

Role Description:

Provide account servicing support across EMEA, ensuring client account requests are processed accurately, efficiently, and in line with regulatory requirements. Deliver a high standard of operational service by managing account maintenance activities, resolving client servicing queries, collaborating with internal stakeholders, and identifying opportunities to improve processes and controls.

Responsibilities:

• Execute EMEA account servicing activities, including account openings, maintenance requests, and account closures.
• Process a broad range of client-related requests across multiple platforms and products, including CIS, DAS, ARIES, Direct Debit set-ups (SEPA, BACS and Nordic markets), GPP and VAM set-ups, Account Blocks, and SEPA Blocks.
• Review client documentation and system data to ensure requests are complete, accurate, and compliant with internal policies and regulatory requirements before processing.
• Investigate and resolve account servicing queries, assessing potential client impact and coordinating with relevant stakeholders to achieve appropriate resolutions.
• Build and maintain strong working relationships with internal business partners across different regions and functional teams.
• Manage a high-volume workload effectively, adapting to changing priorities and meeting demanding turnaround times.
• Demonstrate accountability, attention to detail, and strong risk awareness across all account servicing activities.
• Identify and implement opportunities to improve processes, strengthen controls, and enhance both the client and employee experience.

Benefits of working at Bank of America: UK

• At Bank of America, we strive to prioritise employees' health and wellbeing - it's what makes us a Great Place to Work.
• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, and virtual GP services
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men's health, women's health, fertility, menopause and pregnancy & parenthood
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America:

Good conduct and sound judgment is crucial to our long-term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.